FAQS
We have grouped together the questions we are asked the most often here, to guide you in all simplicity.
1. concept & experience
→ What is BonjourSauvage?
BonjourSauvage is a French brand dedicated to outdoor hotels. We defend a vision of hospitality that combines hotel comfort with the experience of staying surrounded by nature, without compromising on quality, attention to detail and respect for the place.
Our approach to hospitality is simple and demanding at the same time: a sincere welcome, carefully designed places, selected materials, attention to every detail, without ever altering the environment that welcomes us.
Here, you sleep in the heart of nature, but without giving up comfort, aesthetics or quality of service. Luxury is discreet, the experience is immersive, and respect for the place remains at the center of everything.
Our approach to hospitality is simple and demanding at the same time: a sincere welcome, carefully designed places, selected materials, attention to every detail, without ever altering the environment that welcomes us.
Here, you sleep in the heart of nature, but without giving up comfort, aesthetics or quality of service. Luxury is discreet, the experience is immersive, and respect for the place remains at the center of everything.
→ Is it similar to camping?
The experience combines natural freedom, refined hotel comfort and inspired design. A subtle balance between natural immersion and premium hotel standards, without ostentation.
At BonjourSauvage, there are no locations for tents, caravans, or motorhomes. On the other hand, we find what is most precious about camping: direct contact with nature, open air, calm and the feeling of disconnection. Here, no standardized mobile homes or face-to-face relations with the neighbor. You sleep in a tailor-made accommodation, integrated into the landscape, designed to preserve the privacy and beauty of the place.
At BonjourSauvage, the animation is done at our own pace. There are creative workshops, meetings that make you feel good and a specialized but accessible musical program. No rowdy shows or forced animations: here, experiences are lived naturally, in a free, inspired and friendly atmosphere.
At BonjourSauvage, there are no locations for tents, caravans, or motorhomes. On the other hand, we find what is most precious about camping: direct contact with nature, open air, calm and the feeling of disconnection. Here, no standardized mobile homes or face-to-face relations with the neighbor. You sleep in a tailor-made accommodation, integrated into the landscape, designed to preserve the privacy and beauty of the place.
At BonjourSauvage, the animation is done at our own pace. There are creative workshops, meetings that make you feel good and a specialized but accessible musical program. No rowdy shows or forced animations: here, experiences are lived naturally, in a free, inspired and friendly atmosphere.
→ Is it similar to a hotel?
Yes, for comfort and quality of service. You will find everything that makes for a good hotel experience: high-end bedding, private bathroom, careful services and a particularly attentive service.
But the experience is different. Here, there are no impersonal corridors to reach your room: you use paths surrounded by nature. No elevator either, but terraces and outdoor spaces designed to extend the bedroom outside. And on the view side: only nature, skyline on the front line.
But the experience is different. Here, there are no impersonal corridors to reach your room: you use paths surrounded by nature. No elevator either, but terraces and outdoor spaces designed to extend the bedroom outside. And on the view side: only nature, skyline on the front line.
→ What is the experience of a stay at BonjourSauvage like?
The experience combines natural freedom, refined hotel comfort and inspired design. A subtle balance between natural immersion and premium hotel standards, without ostentation.
We come to breathe, slow down, change the scenery. We leave reconnected to the place, to ourselves and to others.
We come to breathe, slow down, change the scenery. We leave reconnected to the place, to ourselves and to others.
→ Where are the BonjourSauvage establishments located?
To date, there are two BonjourSauvage establishments, located in Saint-Jean-de-Luz, near Guéthary, overlooking the beaches of Lafitenia. A privileged point of view between ocean, cliffs and Basque horizon. The second is installed at Seignosse, in the heart of the Landes forest, a few minutes from the ponds and the ocean. A natural, wild and soothing playground.
All our sites are chosen with the same requirement: a strong, immersive natural environment that is conducive to disconnection.
All our sites are chosen with the same requirement: a strong, immersive natural environment that is conducive to disconnection.
2. Lodgings
→ What types of accommodations do you offer?
All our accommodations share the same philosophy: complete comfort, designed to sleep well, rest well and fully enjoy the natural environment. In particular, you will find a queen-size bed, reinforced thermal and sound insulation, large windows open to the outside and careful decoration, faithful to the BonjourSauvage spirit. Each accommodation is designed as a refuge open to nature, where design and comfort blend in just enough to make way for a memorable experience.
You can find a more detailed description of our accommodations on our page Saint-Jean-de-Luz and Seignosse.
You can find a more detailed description of our accommodations on our page Saint-Jean-de-Luz and Seignosse.
→ What are the differences between the accommodations?
Yes, laundry is provided in all of our accommodations.
Depending on the site, the location of accommodations also varies: some promote a friendlier atmosphere, while others offer more space for more calm and privacy. In all cases, the installations are carefully designed in order to limit the vis-à-vis and to preserve everyone's peace of mind.
Depending on the site, the location of accommodations also varies: some promote a friendlier atmosphere, while others offer more space for more calm and privacy. In all cases, the installations are carefully designed in order to limit the vis-à-vis and to preserve everyone's peace of mind.
→ Are sheets and towels provided?
Yes, everything is planned.
Each accommodation is equipped with high-end bedding, with mattresses and mattress toppers worthy of the most beautiful hotels, accompanied by soft and comfortable bed linen. And of course the beds are made before you arrive. In the bathroom, you will find soft towels as well as premium care products, selected from our supplier. You arrive, you put your things down... and you enjoy.
Each accommodation is equipped with high-end bedding, with mattresses and mattress toppers worthy of the most beautiful hotels, accompanied by soft and comfortable bed linen. And of course the beds are made before you arrive. In the bathroom, you will find soft towels as well as premium care products, selected from our supplier. You arrive, you put your things down... and you enjoy.
→ Do the accommodations have air conditioning?
Yes, for most of our accommodations. With the exception of our vintage apartments, all have eco-responsible reversible air conditioning, for optimal comfort regardless of the season.
→ Do the accommodations have air conditioning?
Yes, all of our accommodations have air conditioning.
- Dishes and cutlery
- Basic kitchen and table utensils
- Frying pan and basic cooking utensils
- Bottle openers and can openers
- All accommodations include at least a fridge and a microwave oven
- The studios, suites, and mini-villas are equipped with sinks and stovetops.
- Dishes and cutlery
- Basic kitchen and table utensils
- Frying pan and basic cooking utensils
- Bottle openers and can openers
- All accommodations include at least a fridge and a microwave oven
- The studios, suites, and mini-villas are equipped with sinks and stovetops.
3. Domestic animals
→ Can I bring my animal?
Absolutely, animals are welcome. A surprise for them is planned upon arrival!
→ What are the rules for animals?
Our friends must be on a leash throughout the park. Waste bags are provided for the cleanliness of the premises. Animals do not have swimming areas (pool or lagoon).
For more details, the rules of procedure are available on our website.
For more details, the rules of procedure are available on our website.
4. Bookings & Conditions
→ Where and how to book?
Book online on our website to get the best prices or directly by phone or by email.
→ Are the establishments open all year round?
Our establishments are open all year round. You can book at any time on the booking engine on our website with availability displayed in real time.
→ When can I book?
You can book at any time via the booking engine on our site. Availability is displayed there in real time, for a simple and immediate reservation.
→ What are the cancellation conditions?
Our rates change according to the expectations of your reservation: the sooner you book, the more advantageous the price. When booking, you may be offered several cancellation options:
- non-cancellable/non-refundable
- standard rate
- flexible rate
The precise conditions associated with each rate are indicated directly in the booking engine, as well as in our General conditions of sale. If you are unsure about your dates, we advise you to book in advance to benefit from the best rate, and to opt for cancellation insurance in order to keep your mind light.
If you have any questions, do not hesitate to call us!
- non-cancellable/non-refundable
- standard rate
- flexible rate
The precise conditions associated with each rate are indicated directly in the booking engine, as well as in our General conditions of sale. If you are unsure about your dates, we advise you to book in advance to benefit from the best rate, and to opt for cancellation insurance in order to keep your mind light.
If you have any questions, do not hesitate to call us!
→ Can I change/modify my reservation?
This depends on the rate and the cancellation regime chosen at the time of your reservation, as well as the associated conditions. In all cases, any modification or reprogramming will be made based on the rates in force at the time of the change.
→ What is your security deposit policy?
For our rates, we offer different cancellation conditions: Non-cancellable - Non-refundable, Standard or Flexible. Find the details of our cancellation conditions in our General Conditions of Sale or directly within the booking engine.
→ What payment methods do you accept?
We accept payments by bank card (Visa and Mastercard), by check and by bank transfer. Card payments are made via a secure payment system, guaranteeing the protection of your banking data.
→ Do you accept holiday vouchers?
Yes, we accept Holiday Vouchers at BonjourSauvage.
→ Do you accept VACAF checks?
No, VACAF checks are not accepted at BonjourSauvage.
→ Can I offer a BonjourSauvage stay (gift voucher)?
Yes. You can offer a BonjourSauvage stay in the form of a gift voucher. All you have to do is ask us directly.
→ Can I get an invoice?
Yes. An invoice can be provided to you on request at the reception.
→ Can I have accommodation near my friends or family?
This depends on the rate regime you subscribed to when you booked and the associated cancellation conditions.
When booking, simply add a note with your request. Our team will do their best to put you close to your loved ones. While this option cannot be 100% guaranteed, we pay close attention to this type of request and do our best to accommodate it.
When booking, simply add a note with your request. Our team will do their best to put you close to your loved ones. While this option cannot be 100% guaranteed, we pay close attention to this type of request and do our best to accommodate it.
5. Arrival & Departure
→ What are the arrival and departure times?
Arrivals (check-in) are from 15:00 - Departures (check-out) at 10:00am.
Check-outs are scheduled at 10:00am.
If you want to extend the morning, a late check-out option is available, subject to availability. The request must be made to the reception by phone or by email, no later than 48 hours before your arrival.
Check-outs are scheduled at 10:00am.
If you want to extend the morning, a late check-out option is available, subject to availability. The request must be made to the reception by phone or by email, no later than 48 hours before your arrival.
→ Can I arrive late at night?
All information concerning late arrival procedures will be sent to you during the email confirming your reservation, you can also provide us with details during the online pre-registration form.
All the information relating to a late arrival is sent to you in the email confirming your reservation. You can also tell us your arrival time via the online pre-registration form. Our accommodations are equipped with digital locks, allowing you to access your home independently, even in the middle of the night.
All the information relating to a late arrival is sent to you in the email confirming your reservation. You can also tell us your arrival time via the online pre-registration form. Our accommodations are equipped with digital locks, allowing you to access your home independently, even in the middle of the night.
6. Services and comfort
→ How does cleaning work during the stay?
Yes! Our establishments have free very high speed Wi-Fi on site.
If you want a cleaning service during your stay, it is entirely possible: just ask for it at the reception. This service is offered as an option, at an additional cost.
If you want a cleaning service during your stay, it is entirely possible: just ask for it at the reception. This service is offered as an option, at an additional cost.
→ Is there Wi-Fi?
Yes, our team ensures a presence on site or permanent telephone support.
→ Is there a 24/7 reception or staff on site?
Yes, our team ensures a presence on site or permanent telephone support.
→ Is there a reception on site?
Of course. A reception is available on site to welcome you, answer your questions and support you throughout your stay.
→ What are the reception hours?
Reception hours vary according to the season:
- Low season: 09:30 — 12:30/13:30 — 17:30
- High season: 08:30 — 00:30
- Low season: 09:30 — 12:30/13:30 — 17:30
- High season: 08:30 — 00:30
→ Whom should I contact in case of problems during my stay?
If necessary, you can contact the reception on site directly. You can also reach the team by phone. Outside of business hours, a call number will be sent to you upon arrival, in order to remain accompanied at all times.
→ Is the site quiet in the evening/are there rules of tranquility?
Yes, calm is part of the BonjourSauvage experience. Rules of tranquility are in place to preserve everyone's rest, especially in the evening. That said, our places are not “asleep” for all that: depending on the period, programming can punctuate the life of the site (concerts, exhibitions, meetings...). µThe atmosphere resembles village life: lively, friendly, but always respectful of the place... and of your nights. The atmosphere resembles village life: lively, friendly, but always respectful of the place... and of your nights.
→ Can I receive external visitors?
Yes. You can receive outside visitors on site, while respecting the calm of the place and the rules of the establishment.
→ Can I rent bikes?
Yes, we are partners with a bike rental company on each of our sites.
→ Are there activities on site?
Yes, we partner with a bike rental company on each of our sites.
On our sites you can discover, for example:
🏄 Guided sports experiences (surfing, group running or bike rides) to explore the territory with a local.
🧘 Well-being moments in the open air: yoga at sunrise, pilates, conscious breathing or muscular awakening in front of the horizon.
🍳 Creative and culinary workshops such as sessions Pulp Kitchen — we cook, we taste, we share local flavors.
🎨 DIY workshops & creative pop-ups to let the imagination run wild, with family or friends.
🎶 Concerts and acoustic naps outside to let go, listen, vibrate with the place.
🎾 Local sports discoveries (paddle, Basque pelota or other initiations with a coach).
🌿 Guided explorations of the territory: beaches, forests, forests, ponds, villages, emblematic landscapes. On foot, by bike or with a guide.
Each activity is carefully selected, often in collaboration with local actors and artisans, so that your stay becomes a real encounter with the territory.
On our sites you can discover, for example:
🏄 Guided sports experiences (surfing, group running or bike rides) to explore the territory with a local.
🧘 Well-being moments in the open air: yoga at sunrise, pilates, conscious breathing or muscular awakening in front of the horizon.
🍳 Creative and culinary workshops such as sessions Pulp Kitchen — we cook, we taste, we share local flavors.
🎨 DIY workshops & creative pop-ups to let the imagination run wild, with family or friends.
🎶 Concerts and acoustic naps outside to let go, listen, vibrate with the place.
🎾 Local sports discoveries (paddle, Basque pelota or other initiations with a coach).
🌿 Guided explorations of the territory: beaches, forests, forests, ponds, villages, emblematic landscapes. On foot, by bike or with a guide.
Each activity is carefully selected, often in collaboration with local actors and artisans, so that your stay becomes a real encounter with the territory.
→ Is there gas in your establishments?
To write: BonjourSauvage offers activities, local experiences (yoga, walks, nature workshops...)
All of our establishments are powered by energy from carbon-free sources, in an approach consistent with our environmental commitment. An assumed choice, designed to limit our impact while guaranteeing the comfort of your stay.
All of our establishments are powered by energy from carbon-free sources, in an approach consistent with our environmental commitment. An assumed choice, designed to limit our impact while guaranteeing the comfort of your stay.
7. Cooking & dining
→ Do the accommodations have a kitchen?
It depends on the type of accommodation.
To have an equipped kitchen, we recommend that you choose The Suite, The Studio or The Mini Villa. These accommodations make it easy to cook on site. The other accommodations are equipped with at least a microwave oven, convenient for reheating a dish or preparing a simple meal.
To have an equipped kitchen, we recommend that you choose The Suite, The Studio or The Mini Villa. These accommodations make it easy to cook on site. The other accommodations are equipped with at least a microwave oven, convenient for reheating a dish or preparing a simple meal.
→ What is the catering offer?
At BonjourSauvage, we will not leave you feeling hungry. We offer breakfasts based on fresh and local products, designed to start the day off right, gently and simply. Depending on the establishment, the catering offer is then available in different ways: cooking on site, local partnerships or proposals adapted to the rhythm and spirit of the place. What does not change: the attention paid to the quality of products, the pleasure of eating and respect for the seasons.
Every morning, we offer breakfasts made from fresh and local products, designed to get the day off to a good start, simply and without superfluous. Depending on the establishment, the catering offer is then available in different ways: cooking on site, partnerships with local addresses or proposals adapted to the rhythm and spirit of the place.
What never changes: particular attention paid to the quality of products, the pleasure of eating and respect for the seasons.
Every morning, we offer breakfasts made from fresh and local products, designed to get the day off to a good start, simply and without superfluous. Depending on the establishment, the catering offer is then available in different ways: cooking on site, partnerships with local addresses or proposals adapted to the rhythm and spirit of the place.
What never changes: particular attention paid to the quality of products, the pleasure of eating and respect for the seasons.
8. Parking & access
→ Is there parking?
Our nature hotels are entirely pedestrian, however a free parking space is reserved for you near the entrance. Don't worry, there is no more than 200m between the car park and the accommodation. For any additional parking space, an additional charge will be required.
A free parking space is reserved for each reservation, near the entrance of the site. The distance between the car park and your accommodation does not exceed 200 meters. For any additional parking space, an additional charge may be applied.
A free parking space is reserved for each reservation, near the entrance of the site. The distance between the car park and your accommodation does not exceed 200 meters. For any additional parking space, an additional charge may be applied.
→ Can I come without a car?
Of course, find the details of access to our establishments on their respective web pages.
All access details to our establishments are available on the dedicated pages of each site. If you want an even smoother welcome, our team can help you organize your arrival (shuttle or taxi), on request. Just contact the reception in advance, and we'll take care of the rest.
All access details to our establishments are available on the dedicated pages of each site. If you want an even smoother welcome, our team can help you organize your arrival (shuttle or taxi), on request. Just contact the reception in advance, and we'll take care of the rest.
9. Family vacations
→ Are children welcome?
Of course, there are no age restrictions for enjoying a BonjourSauvage stay experience. Our infrastructures are adapted to the development of our children and, depending on the period, specific activities are dedicated to them.
Our infrastructures are designed to welcome families and promote the development of children. Depending on the period, specific activities may also be offered to them, in line with the nature and spirit of the place.
Our infrastructures are designed to welcome families and promote the development of children. Depending on the period, specific activities may also be offered to them, in line with the nature and spirit of the place.
→ Is there equipment for baby/children?
We can provide you with an umbrella bed and a high chair. You can fill in the required information during the online pre-registration form. Otherwise, please make your request no later than 48 hours before your arrival date.
We can provide you with an umbrella bed and a high chair. All you need to do is specify this during the online pre-registration form. Otherwise, please request it no later than 48 hours before your arrival, so that we can organize ourselves as best as possible.
We can provide you with an umbrella bed and a high chair. All you need to do is specify this during the online pre-registration form. Otherwise, please request it no later than 48 hours before your arrival, so that we can organize ourselves as best as possible.
10. Group stays & events
→ Can I make a reservation for a group?
Yes, you can book for a group directly via the booking engine on our website. For more specific requests, do not hesitate to contact us by phone at
For more specific requests (privatization, events, tailor-made stays), our team is at your disposal by phone at
02 53 59 26 84 or by email to event@bonjoursauvage.com.
We will accompany you to imagine a stay adapted to your desires and to the BonjourSauvage spirit.
For more specific requests (privatization, events, tailor-made stays), our team is at your disposal by phone at
02 53 59 26 84 or by email to event@bonjoursauvage.com.
We will accompany you to imagine a stay adapted to your desires and to the BonjourSauvage spirit.
→ Do you organize weddings and events?
Yes, and we are even specialized in organizing private and corporate events!Check out our web page dedicated to the and do not hesitate to contact us directly for more information by email
11. Loyalty points & programs
→ Can I accumulate loyalty points?
A loyalty program is under development and will be available soon. The tool will be retroactive so bookings made before its implementation will be counted. To be informed of the implementation of our loyalty program, you can subscribe to our
Each choice; design, energy, operation, experience; is designed to limit our impact and respect the places that welcome us.
Each choice; design, energy, operation, experience; is designed to limit our impact and respect the places that welcome us.
→ How do I work for BonjourSauvage?
All of our offers and opportunities are available on our career page.
To apply, go directly here: https://www.bonjoursauvage.com/carriere
To apply, go directly here: https://www.bonjoursauvage.com/carriere
12. Work & telework
→ Can I work from home from BonjourSauvage?
Yes. BonjourSauvage is also designed for those who want to work differently, in peace and in the fresh air, without giving up comfort.
With the very high speed Wi-Fi available on site, you can easily telework from your accommodation or the dedicated spaces.
With the very high speed Wi-Fi available on site, you can easily telework from your accommodation or the dedicated spaces.
13. Work & telework
→ Are the accommodations accessible to people with reduced mobility?
Yes. Some of our accommodations are adapted for people with reduced mobility (PMR).
To be sure of booking the right type, we advise you to contact us in advance: our team will guide you to the most suitable accommodation.
To be sure of booking the right type, we advise you to contact us in advance: our team will guide you to the most suitable accommodation.
14. Loyalty points & programs
→ Can I accumulate loyalty points?
Not yet... but it's coming very soon.
A loyalty program is currently under development. Good news: it will be retroactive. Bookings made before its launch will therefore be taken into account.To be informed of its implementation, you can register for our Newsletter. Being faithful will soon pay off.
A loyalty program is currently under development. Good news: it will be retroactive. Bookings made before its launch will therefore be taken into account.To be informed of its implementation, you can register for our Newsletter. Being faithful will soon pay off.
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